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Miele

Miele Benchtop Coffee Machine CM6360

reviewed

Purchased CM6360 from Miele for approximately $2,000. Made some test coffees & then the machine asked whether we wanted to update software (Yes or No) stupidly we pressed yes (big mistake!) and the machine went into 'Clean milk pipework again' mode and the only thing it would do after that was to turn off or if we pressed OK it would perform a 10 minute pipe cleaning session - we just went along with pressing OK each time for about 8 attempts in case it just needed to course through several/many pipe cleaning sessions to get it to go back to normal programming. Contacted Miele Australia & let them know it was only 1 day old & now inoperable after the software update. Made a service booking (reluctantly as I thought it should be replaced as faulty) - next available service technician a month away. Contacted 3 separate Miele authorised service companies - first one never contacted me, second one finally contacted me to say they don't service coffee machines & currently waiting for 3rd one to contact me. Have been on the phone today for 3 hours trying to sort this out. Extremely disappointed in Miele Australia's after sales service. We apparently have to either wait for a month for someone to service the machine or spend half a day driving to Miele Eastern Creek to have the machine's software updated or whatever is required with no guarantee that when we get to Eastern Creek that we will have any success. Miele customer support officers are all lovely, but clearly trained in fending off any unhappy customers (and I was pleasant, but clearly frustrated). We have been customers of Miele for at least 30 years and can't possibly recommend anyone to Miele any longer - fabulous products, but only when they function properly.

Anna

AnnaSydney, NSW

Fantastic Furniture Online store

Fairy hassle free purchase

reviewed

My new lamp didn't arrive with the light globe that was supposed to be included with the purchase. Was able to contact FF online and they advised they would ship out the globe the same day. Bit annoying to not be able to use the lamp immediately, but not a huge issue. Overall am satisfied with the purchase.

Nat

NatSouth East Queensland, QLD

Electricity Monster

Easy to Install, very difficult to Disconnect

reviewed

I signed up with Energy Australia and Dodo using Energy Monster. I advised them upfront that I would only be needing the services for one month because I am heading overseas. The process was simple and quick BUT when it came time to disconnect I was told by Energy Monster that they don't handle disconnections so they gave me the generic numbers for Dodo and Energy Australia. Dodo was reasonably easy to disconnect but energy Australia has been a nightmare (as always). - Firstly they did not include my Account Number in the Welcome pack and I have not yet received my first bill so don't know my account number - I therefore had to go through a lengthy identity verification process - Then they advised that there would be a disconnection fee of $43 which Energy Monster did not mention - They advised that i would not receive a confirmation of the disconnection, that the disconnection fee would appear on my final bill (so what happens if the operator makes a mistake, do I keep getting charged?) In conclusion I would suggest not to use Energy Monster because they are all about making the sale but zero after sales service, you are left to deal with the likes of Energy Australia whom we all know are useless when it comes to after sales service.

Anton C.

Anton C.Sydney Surrounds, NSW

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