- Sign in
- Write a review
Reviewer Photos & Videos
My new lamp didn't arrive with the light globe that was supposed to be included with the purchase. Was able to contact FF online and they advised they would ship out the globe the same day. Bit annoying to not be able to use the lamp immediately, but not a huge issue. Overall am satisfied with the purchase.
I ordered a bed. It wasn’t delivered. It had been noted as delivered but I didn’t receive it. I asked for a refund which they agreed to but it never came. Chased the refund and was advised it hadn’t been processed and my bed was still in transit. On and on and on. All this whilst dealing with online customer service as they refuse to answer their phones anymore, it goes straight to message bank telling you to contact them ONLY online. I
Hi Em, Thank you for reaching out. We're sorry to hear that you haven't received your bed. Could you please send an email through to reviews@fantasticfurniture.com.au so that we can look into this for you. We hope to have this resolved for you soon.
It was very easy and fast. I was very satisfied with the the bed and it came quicker than expected.
Hi Twiggy, thank you so much for taking the time to leave a lovely review. We are absolutely delighted that your order was with you quickly and you love the bed.
Would have preferred shorter time frame for delivery since item was in store ie next day delivery not 4 days
Hi Debbie, thank you very much for taking to time to leave this feedback. Often out delivery items come from a different warehouse to the store! It's worth reaching out to the store when this happens....
Read more They can sometimes have the in store item sent sooner.
Find out how Fantastic Furniture Online store compares to other Furniture Shops
Know better, choose better.
- 3 reviews
- 2 likes
Great little side tables, easy to assemble and easy instructions to follow. Great ordering online and then easy fast pickup.
Hi Tracey, we genuinely appreciate your feedback. We are always delighted to hear that our customers found their orders easy to put together and efficient!
The reviewer stated that an incentive was offered for this review
Received 2 texts saying delivered. Was not delivered. Could not ring had to chat on line. Never heard back. Terrible.
Hi Kylie, thank you for your feedback regarding your delivery. We sincerely apologise for this. Could you please send a message through to reviews@fantasticfurniture.com.au, so that we can investigate?
Excellent quality product, extensive range of quilt covers, & extremely easy to navigate online fantastic furniture service’s. I will be purchasing more from this fabulous store.
Hi!
Thank you so much for your kind words. We are delighted to hear that you are enjoying the quality of our quilts and the website easy to us. ...
Read more We look forward to see you shopping with us again soon!Related Articles
Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.
I purchased 2 Charlie dining chairs , love them comfortable, easy to assemble and also have order another 2.
Friendly service when i phoned to see where product was.
Hey Deb! thank you for shopping with us online! We love to hear when our customers are loving their new furniture and find it so easy to put together. See you again soon!
The reviewer stated that an incentive was offered for this review
- 4 reviews
- 1 like
I found what I was looking for very easily, the purchase was easy with the payment option I prefer & delivery was within the specified time frame. The young men delivered the item to the room I wanted & I was able to put it together quite easily with all parts fitting properly & going together as they should.
An overall satisfying experience
Hi Jisemy, thank you so much for your kind words. It makes us happy knowing that you are happy!
Thank you once again for the review and for being such a great customer.
Find out how Fantastic Furniture Online store compares to other Furniture Shops
Know better, choose better.
Ordered product online, notified straight away that was picked and ready, then had a lovely follow up phone call to confirm it was ready. When I went to back dock product picked and I was quickly on my way.
Hi Vanessa, we genuinely appreciate your kind words! It truly makes our day knowing that our customers have had a positive experience with us, both online and in our stores.
Thank you so much for be...
Read moreing a loyal customer. We hope to see you shopping with us again soon!
Found it a bit difficult but sorted it out with help but it was worth it and now cupboard is all sorted thankyou fantastic furniture
Hi Kazza, thank you for taking the time to leave a review. If you find you need extra help please don't hesitate to reach out to our helpful Customer Care team. They are available on live chat until 5pm, 7 days a week!
The reviewer stated that an incentive was offered for this review
The online store is easy to navigate and can be filtered to newest items or price range. There is plenty of products to choose from and usually choice of colours. I have purchased many items to set up my new home and have found the quality to be of high standard - strong, sturdy, appealing products. Assembly was required for all products and was quite simple, quick and easy. Instructions were easy to follow and tools supplied.
Will definitely shop here again.
Staff at warehouse were helpful and friendly. Pick up was available 7 days a week.
Thank you for taking the time to send through your awesome review! We appreciate the comments and hope to see you shopping with us again soon.
The reviewer stated that an incentive was offered for this review
Find out how Fantastic Furniture Online store compares to other Furniture Shops
Know better, choose better.
Placed order on 21st April 2022 and today is 20th may 2022 and the stock still in transit.
Its a store that place order to China they dont have anything in stock ,pity..
Hi Sha, thanks for reaching out to us about this. Could you please send an email through to reviews@fantasticfurniture.com.au with your order number so we can look into this for you?
I ordered a 4 seater round dining table and was delivered a 6 seater rectangle table. This was not my error but there's. I ordered this table online as there was stock available. I have contacted there customer service on numerous occasions with no resolution, I keep getting told that they will contact the distribution center and get back to me - still waiting.
Hi Bobbie, we are so sorry to hear that you've received the wrong item. We really appreciate you bringing this to our attention. This isn't the level of customer service we expect.
We've sent an ema...
Read moreil with an update regarding your table swap. Apologies for the inconvenience we have caused.
It was very easy to use the website, to navigate to this chair. I am very happy with this chair, it is perfect for my needs. Good price too.
Hi Katherine, thank you so much for your choosing and sharing your thoughts online! It's wonderful to hear that you've found the website easy to use and are delighted with the Hodges Office Chair. We hope to see you again in the future!
Questions & Answers
Checking on the delivery of a double bed and mattress
Hi Sandra,
Thank you for getting in contact. Our Customer Care team will be able to help you with delivery information. They are open until 5pm, 7 days a week from this page: https://www.fantasticfurniture.com.au/help#contactus...
Read more Kind regards, Isabella and the Fantastic TeamChecking on the delivery of a double bed and mattress
Hi Sandra,
Thank you for getting in contact. Our Customer Care team will be able to help you with delivery information. They are open until 5pm, 7 days a week from this page: https://www.fantasticfurniture.com.au/help#contactus...
Read more Kind regards, Isabella and the Fantastic Team
Dear Isabella
After the promise of a 3rd delivery date of April 14, my delivery was cancelled AGAIN!
Oh but it was going to be sent by a special delivery truck on Saturday April 16 between 9 and 12!
It is now 3:30 Saturday and the so called special delivery has still not arrived.
What on earth is going on with your company.
Why can’t you deliver one small chair. I only live about 1 hour from the Dandenong warehouse, I’m not in Perth!
Please please please get this sorted.
Get an answer from our members and Fantastic Furniture representatives
Details
| Category | Online Shops and Furniture Shops |
|---|---|
| Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas |
Extra Information
Fantastic Furniture Online store is a ProductReview.com.au Awards Winner for 2017
Mattress in a box = love in a box
This mattress is amazing…love it!
Great bed and mattress
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Nat, thank you so much for taking the time leave a review of your experience. We're sorry to hear of the missing bulb, but are happy to hear that it was resolved quickly. Please don't hesitate to reach out if you need any assistance.