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Fantastic Furniture Online store

Fantastic Furniture Online store

4.3 from 3,659 reviews · View Statistics
Listing monitored by Fantastic Furniture

Reviews

  • Product Quality
    4.5 (2,753)
  • Return Claim MadeYes (124) · No (2,977)
  • Warranty Claim MadeYes (75) · No (3,030)
  • Product Appearance As advertised (2,560) · Not as advertised (240)
  • Shipping
    4.1 (1,774)
  • Customer Service
    1.0 (1)
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Reviewer Photos & Videos

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Nat
NatSouth East Queensland, QLD

Fairy hassle free purchase

published

My new lamp didn't arrive with the light globe that was supposed to be included with the purchase. Was able to contact FF online and they advised they would ship out the globe the same day. Bit annoying to not be able to use the lamp immediately, but not a huge issue. Overall am satisfied with the purchase.

Product Quality
5/5
Shipping
3/5
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message

Hi Nat, thank you so much for taking the time leave a review of your experience. We're sorry to hear of the missing bulb, but are happy to hear that it was resolved quickly. Please don't hesitate to reach out if you need any assistance.

Similar opinion? Write a review on ProductReview.com.au!
Em J.
Em J.Richmond-Tweed, NSW

Stole my money

published

I ordered a bed. It wasn’t delivered. It had been noted as delivered but I didn’t receive it. I asked for a refund which they agreed to but it never came. Chased the refund and was advised it hadn’t been processed and my bed was still in transit. On and on and on. All this whilst dealing with online customer service as they refuse to answer their phones anymore, it goes straight to message bank telling you to contact them ONLY online. I

Incentivised Review No
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message

Hi Em, Thank you for reaching out. We're sorry to hear that you haven't received your bed. Could you please send an email through to reviews@fantasticfurniture.com.au so that we can look into this for you. We hope to have this resolved for you soon.

Similar opinion? Write a review on ProductReview.com.au!
Twiggy
TwiggyGreater Melbourne (Inner), VIC

All good no issues at all.

published

It was very easy and fast. I was very satisfied with the the bed and it came quicker than expected.

Product Quality
4/5
Shipping
5/5
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message

Hi Twiggy, thank you so much for taking the time to leave a lovely review. We are absolutely delighted that your order was with you quickly and you love the bed.

Similar opinion? Write a review on ProductReview.com.au!
Debbie S.
Debbie S.South East Queensland, QLD

Good range, great website to use.

published

Would have preferred shorter time frame for delivery since item was in store ie next day delivery not 4 days

Product Quality
5/5
Shipping
5/5
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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Tracey
TraceyPerth, WA
  • 3 reviews
  • 2 likes

Easy ordering, payment and pickup

published

Great little side tables, easy to assemble and easy instructions to follow. Great ordering online and then easy fast pickup.

Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message

Hi Tracey, we genuinely appreciate your feedback. We are always delighted to hear that our customers found their orders easy to put together and efficient!

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The reviewer stated that an incentive was offered for this review

Terrible Delivery and contact

published

Received 2 texts saying delivered. Was not delivered. Could not ring had to chat on line. Never heard back. Terrible.

Product Quality
5/5
Shipping
1/5
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message

Hi Kylie, thank you for your feedback regarding your delivery. We sincerely apologise for this. Could you please send a message through to reviews@fantasticfurniture.com.au, so that we can investigate?

Similar opinion? Write a review on ProductReview.com.au!
BAYLEY KING QUILT COVER
BAYLEY KING QUILT COVERSouth East Queensland, QLD

Bayley King Quilt Cover

published

Excellent quality product, extensive range of quilt covers, & extremely easy to navigate online fantastic furniture service’s. I will be purchasing more from this fabulous store.

Product Quality
5/5
Shipping
5/5
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!

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Deb
DebLaunceston, TAS

Value for money

published

I purchased 2 Charlie dining chairs , love them comfortable, easy to assemble and also have order another 2.
Friendly service when i phoned to see where product was.

Product Quality
4/5
Return Claim MadeNo
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message

Hey Deb! thank you for shopping with us online! We love to hear when our customers are loving their new furniture and find it so easy to put together. See you again soon!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Jisemy
JisemySydney Surrounds, NSW
  • 4 reviews
  • 1 like

Value for money & easy to purchase

published

I found what I was looking for very easily, the purchase was easy with the payment option I prefer & delivery was within the specified time frame. The young men delivered the item to the room I wanted & I was able to put it together quite easily with all parts fitting properly & going together as they should.
An overall satisfying experience

Product Quality
5/5
Shipping
5/5
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message

Hi Jisemy, thank you so much for your kind words. It makes us happy knowing that you are happy!

Thank you once again for the review and for being such a great customer.

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Vanessa Spinks
Vanessa SpinksSydney, NSW

Quick and efficient

published

Ordered product online, notified straight away that was picked and ready, then had a lovely follow up phone call to confirm it was ready. When I went to back dock product picked and I was quickly on my way.

Product Quality
5/5
Incentivised Review No
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Kazza
KazzaIllawarra, NSW

Fantastic furniture is great

published

Found it a bit difficult but sorted it out with help but it was worth it and now cupboard is all sorted thankyou fantastic furniture

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Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message

Hi Kazza, thank you for taking the time to leave a review. If you find you need extra help please don't hesitate to reach out to our helpful Customer Care team. They are available on live chat until 5pm, 7 days a week!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Happy Customer
Happy CustomerSouth East Queensland, QLD

The name says it all - Fantastic Furniture!

published

The online store is easy to navigate and can be filtered to newest items or price range. There is plenty of products to choose from and usually choice of colours. I have purchased many items to set up my new home and have found the quality to be of high standard - strong, sturdy, appealing products. Assembly was required for all products and was quite simple, quick and easy. Instructions were easy to follow and tools supplied.
Will definitely shop here again.
Staff at warehouse were helpful and friendly. Pick up was available 7 days a week.

Product Quality
5/5
Return Claim MadeNo
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message

Thank you for taking the time to send through your awesome review! We appreciate the comments and hope to see you shopping with us again soon.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Furniture Shops

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30 days of waiting and still in transit

published

Placed order on 21st April 2022 and today is 20th may 2022 and the stock still in transit.

Its a store that place order to China they dont have anything in stock ,pity..

Shipping
1/5
Incentivised Review No
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message

Hi Sha, thanks for reaching out to us about this. Could you please send an email through to reviews@fantasticfurniture.com.au with your order number so we can look into this for you?

Similar opinion? Write a review on ProductReview.com.au!

Received the Wrong Item

published

I ordered a 4 seater round dining table and was delivered a 6 seater rectangle table. This was not my error but there's. I ordered this table online as there was stock available. I have contacted there customer service on numerous occasions with no resolution, I keep getting told that they will contact the distribution center and get back to me - still waiting.

Incentivised Review No
Warranty Claim MadeNo
Product Appearance As advertised
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Katherine
KatherinePerth, WA

Hodges Office Chair

published

It was very easy to use the website, to navigate to this chair. I am very happy with this chair, it is perfect for my needs. Good price too.

Incentivised Review No
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message

Hi Katherine, thank you so much for your choosing and sharing your thoughts online! It's wonderful to hear that you've found the website easy to use and are delighted with the Hodges Office Chair. We hope to see you again in the future!

Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Sandra V.
Sandra V.asked
Online store

Checking on the delivery of a double bed and mattress

1 answer
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message
Sandra V.
Sandra V.asked
Online store

Checking on the delivery of a double bed and mattress

1 answer
Fantastic Furniture
Isabella M.Fantastic FurnitureSend a private message
Geordielass2
Geordielass2asked
Online store

Dear Isabella
After the promise of a 3rd delivery date of April 14, my delivery was cancelled AGAIN!
Oh but it was going to be sent by a special delivery truck on Saturday April 16 between 9 and 12!
It is now 3:30 Saturday and the so called special delivery has still not arrived.
What on earth is going on with your company.
Why can’t you deliver one small chair. I only live about 1 hour from the Dandenong warehouse, I’m not in Perth!
Please please please get this sorted.

No answers
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Fantastic Furniture Online store

Details

Compare all 84 Fantastic Furniture
CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
Compare all 84 Fantastic Furniture
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