Miele

Don’t even bother calling their service centre. I tried twice and was cut off twice after waiting on 45 minutes! Trying to book online is also a nightmare as they want serial and model numbers and if you don’t have those, you can’t complete the booking. The Miele dryer is terrible. It never completely dries the clothing, constantly beeps saying filter needs cleaning when it has nothing in it! Most frustrating experience ever. Beyond disappointed in Miele.

I have had the privilege of owning 2 Miele products so far, yes, I know that's not many as I have been guided by others to try other high range brands so had to stick with them til they no longer functioned for me. Both Miele products, Vacuum cleaner and so far Washing machine are Fantastic. My vacuum cleaner lasted 14 years for me and is still going for my girls 6 years on, so I am hoping the Washing machine stand the test of time too!

Just over four years ago we purchased a Miele dishwasher [from the SA Experience Centre Hilton] trusting that the Miele brand and customer service would be of an exceptional standard. Sadly, we were mistaken.

Our Miele dishwasher [with an expected normal use life of 20 years] lasted just over 4 years. Did you hear that? It died in less than 5 years even though it has seen light use by an older couple!

We contacted the Miele centre and an engineer told us the unit had failed and that we should contact Miele informing them of this less-than-sa...

This new request would be the second time now i've had to organise a technician for my dishwasher, after they replaced the front door, started to rust out.
New job,
Job Number:7664903
Customer Number:3001538
Spoke with the call centre yesterday after on hold for 25min, to be told its a 3 week wait to organise a technician onsite in Sydney metro at the earliest to look at my dishwasher that has now total stopped working. Asked to speak to a manager was told they are unable to transfer me, I requested a callback from a manager, still nothing o...

Sent numerous emails re faulty dishwasher with NO response. Tried calling, impossible to get through after being on hold for what seemed like hours.

Ordered and paid in full for a dishwasher in Jan 2022, received two txt messages from Miele, the first said delayed to June, then another within minutes say available in April. Now the end of May. Called Harvey Norman many times and each time the Miele rep was to call us back, he never did. Ended up getting a credit, not one call from Meile ever. pathetic communications skills.

I purchased the DGC787860XXL from Miele and the steam function did not work upon delivery. I was on the phone for 2-3 hours to get hold of someone and couldn’t get a technician for more than a week. That technician could not fix it and rescheduled for 2 more weeks.

I am now trying to get a refund for the majorly faulty product and I’ve been passed around from department to department and am still waiting to hear a confirmation. This is extremely disappointing quality and service for a $10K product. I will never be purchasing anything from Miele again.

I ordered a number of Meile products in April 2022. Only one arrived, so I emailed to find when the others were coming. I got no reply so I went on to the helpline. No one answered. I tried the online chat. They referred me to the phone number.Still no one answered. I tried their social media. No response. I tried using their online enquiry form but it asked for a customer number that didn't exist. I tried to find out my customer number via the online chat but got referred to the telephone number that never gets answered. I contacted Meil...

I have been Miele customer for more than 20 years. Last week i bought a washing machine though Harvey Norman. I was told by the manager at Harvey Norman that it will be delivered in two days. ( i wanted it asap as we are going on holidays) However, Miele does not deliver on Saturdays . I called Miele today and tried to schedule the delivery but was told that they will think if they can take it to the third floor. Other appliances were delivered without any issues (including my old Miele washing machine) They said they will refund the installation fee ?????

Very poor quality product, I bought a dishwasher pay $1400 for it to be faulty within 5 years, I previously had a cheap Simpson dishwasher that latest over 10 years without any issue. I decided to buy what I thought was a quality product, double the price of other dishwashers. Would never buy a Miele product again

We are a devoted Miele customer and have multiple large appliances of theirs and have been committed to the company for 20 years. We recently bought a top of line cordless vacuum and the brush head kept surging and then stopping and the charging station didn't charge immediately after purchase. I have spent hours chasing this up and driving to Harvey Norman and then to the Miele service centre in Perth. They agreed it was faulty and said they'd order parts and now its been months and I can't get any reply to multiple emails, phone calls they do...

Have a Model TDA150C Dryer , Meile service booked 2 weeks ago cancelled on the day , promised they would rebook - nothing 2 weeks later.
Bought a Vacummn faulty after 2 months , been waiting for parts now 2 months , had to post item away with Aust Post for service.
Im over the Miele crap service and crap products .

I bought a very expensive induction cooktop which required repair which cost 1/4 of its original price.
I acknowledge that it was out of warranty by 3 years. However Miele claim 20 years reliable service. I purchased this item because of their claimed quality, reliability and customer service.
I emailed customer service December 2021 outlining my disappointment, no reply till Late January asking for the receipt for the repair which I sent. Nothing heard since . I sent another email and yet another one last week. Nothing!
I understand the co...

Phoned to follow up a service and estimate the arrival of the needed part. Miele could not find any record of a service at my residence. Contacted the planning section of Miele whose job it is to book a service. No record of any attendance by a Service person. I spent 35 mins waiting for the call to be answered and another 10 mins try to get the Customer person to find my original request for a service. Incredibly inept service. Who would make up such a scenario. A service man visits on time assesses the faults orders the part and can never be found again. Incredible

I purchased a washing machine in Nov 2021, and was very quickly contacted to purchase an extended warranty by a sales team. My email was actioned by Miele in a day and the money was processed overnight.

5 months on and my standard wash cycle has randomly become 3 hrs 9 minutes (30 mins longer than it originally was) which is a huge inconvenience when washing clothes for a family - basically means you have to stay home all day to do the washing which is completely ridiculous! Contacted the sales team who sold me the extended warranty as my ...