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Miele
1.5 from 735 reviews · View Statistics
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Reviews

  • Product Quality
    1.9 (315)
  • Return Claim MadeYes (35) · No (333)
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Paula Screnci
Paula ScrenciSydney, NSW

Worst experience ever!!

published

Don’t even bother calling their service centre. I tried twice and was cut off twice after waiting on 45 minutes! Trying to book online is also a nightmare as they want serial and model numbers and if you don’t have those, you can’t complete the booking. The Miele dryer is terrible. It never completely dries the clothing, constantly beeps saying filter needs cleaning when it has nothing in it! Most frustrating experience ever. Beyond disappointed in Miele.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Miele
Miele representativeMieleSend a private message
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Debbie
DebbieCentral, SA
  • 2 reviews

Love Miele products

published

I have had the privilege of owning 2 Miele products so far, yes, I know that's not many as I have been guided by others to try other high range brands so had to stick with them til they no longer functioned for me. Both Miele products, Vacuum cleaner and so far Washing machine are Fantastic. My vacuum cleaner lasted 14 years for me and is still going for my girls 6 years on, so I am hoping the Washing machine stand the test of time too!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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James
JamesMetropolitan Adelaide, SA

Meile Experience of MULTI-LEVEL FAILURE

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
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wmoksasi
wmoksasiSydney, NSW

Stay Away

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Emanuel G
Emanuel G
  • 2 reviews
  • 1 like

No customer service.

published

Sent numerous emails re faulty dishwasher with NO response. Tried calling, impossible to get through after being on hold for what seemed like hours.

Incentivised Review No
Return Claim MadeNo
Miele
Miele representativeMieleSend a private message
Emanuel G
Emanuel G

I have already provided this info and I have been called by Miele for a service guy to come and fix the dishwasher.
Cheers, Emanuel

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Nick W.
Nick W.
  • 2 reviews

Never arrived

published

Ordered and paid in full for a dishwasher in Jan 2022, received two txt messages from Miele, the first said delayed to June, then another within minutes say available in April. Now the end of May. Called Harvey Norman many times and each time the Miele rep was to call us back, he never did. Ended up getting a credit, not one call from Meile ever. pathetic communications skills.

Product Quality
1/5
Incentivised Review No
Miele
Miele representativeMieleSend a private message
Nick W.
Nick W.

I have Zero faith in your Company, our dealings with you are finished.

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Belinda Liu
Belinda Liu
  • 3 reviews

Faulty $10K steam oven, terrible service, still trying to get refund

published

I purchased the DGC787860XXL from Miele and the steam function did not work upon delivery. I was on the phone for 2-3 hours to get hold of someone and couldn’t get a technician for more than a week. That technician could not fix it and rescheduled for 2 more weeks.

I am now trying to get a refund for the majorly faulty product and I’ve been passed around from department to department and am still waiting to hear a confirmation. This is extremely disappointing quality and service for a $10K product. I will never be purchasing anything from Miele again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Miele
Miele representativeMieleSend a private message
Belinda Liu
Belinda Liu
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Ginb
GinbSydney, NSW
  • 7 reviews

Staggered by zero customer service

published
Incentivised Review No
Miele
Miele representativeMieleSend a private message
Ginb
Ginb

Thank you for your response. I have sent an email.

Ginb
Ginb

The order number is 003685/P My customer number is given as 3711599. But when I enter these in the system is says there is no order despite my having an invoice which says "items still to be delivered" on it with these reference numbers

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Veda
VedaSydney, NSW
  • 7 reviews
  • 1 like

What happened to Miele?

published

I have been Miele customer for more than 20 years. Last week i bought a washing machine though Harvey Norman. I was told by the manager at Harvey Norman that it will be delivered in two days. ( i wanted it asap as we are going on holidays) However, Miele does not deliver on Saturdays . I called Miele today and tried to schedule the delivery but was told that they will think if they can take it to the third floor. Other appliances were delivered without any issues (including my old Miele washing machine) They said they will refund the installation fee ?????

Incentivised Review No
Miele
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Would never buy a Miele product again

published

Very poor quality product, I bought a dishwasher pay $1400 for it to be faulty within 5 years, I previously had a cheap Simpson dishwasher that latest over 10 years without any issue. I decided to buy what I thought was a quality product, double the price of other dishwashers. Would never buy a Miele product again

Incentivised Review No
Return Claim MadeNo
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Kim
KimPerth, WA
  • 5 reviews
  • 1 like

Woeful Customer Service. What has happened to Miele?

published
Product Quality
3/5
Incentivised Review No
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Graeme C.
Graeme C.Greater Melbourne (Inner), VIC

Crap service from Miele

published

Have a Model TDA150C Dryer , Meile service booked 2 weeks ago cancelled on the day , promised they would rebook - nothing 2 weeks later.
Bought a Vacummn faulty after 2 months , been waiting for parts now 2 months , had to post item away with Aust Post for service.
Im over the Miele crap service and crap products .

Incentivised Review No
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James A.
James A.Illawarra, NSW
  • 2 reviews

Worst customer service and disappointing product.

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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siner
sinerSouth East Queensland, QLD
  • 20 reviews
  • 21 likes

Miele's customer service has gone to the dogs

published

Phoned to follow up a service and estimate the arrival of the needed part. Miele could not find any record of a service at my residence. Contacted the planning section of Miele whose job it is to book a service. No record of any attendance by a Service person. I spent 35 mins waiting for the call to be answered and another 10 mins try to get the Customer person to find my original request for a service. Incredibly inept service. Who would make up such a scenario. A service man visits on time assesses the faults orders the part and can never be found again. Incredible

Incentivised Review No
Return Claim MadeNo
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Christine
ChristineSouth East Queensland, QLD
  • 5 reviews
  • 3 likes

Terrible customer service. Avoid. Washing clothes takes 3.09 hours a load!!

published
Product Quality
1/5
Incentivised Review No
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Questions & Answers

Chris Irvine
Chris Irvineasked

Is it reasonable to request our nearly near new Miele G6620 dishwasher be replace rather than repaired? (By the way we are long time faithful customers of Miele, private and business) The facts- Invoice 6678339. Delivered 7/5/21 - Installed 9th July 2021 but house vacant while renovation completed. Move in 5th Nov 2021 started using machine, almost immediately noticed the machine was a bit noisier than previous Meile dishwasher we had had. Got noisier to the point that on March 6th 2022 (4 months and 1 day after we started using the machine) I took a video of the dishwasher and the noise. ( this video is time and date stamped) . About the same time I showed the video to the Miele technician that was at our home repairing another near new Miele appliance (dryer). He said just keep and eye on it and if it kets worse or stops working call Meile. On April 18th 2022 it stopped all together F70 fault. Called Miele waited on hold more than 30mins... (about usual from previous experience). Made booking. Today technician came. 16/5/22. He didn't have the parts with him to fix it. We suggested that a replacement machine would be reasonable since it was faulty from new, became very noise within a few months and a failed completely within 5 months of use. We hope that Miele takes this opportunity to do the right thing. Will keep you posted. Any suggestions welcomed.

No answers
Brisbane
Brisbaneasked

My Miele washing machine was expensive (but projected to last 20 years, so seemed worth it). Stopped working 5 years in.

Technician says it will take $900 and 3 weeks to repair (!). How can you justify it, when you can buy a new Fisher & Paykel for $850?

Until now I have always had good experiences with Miele (also have a Miele dishwasher, stove and oven). However, this experience has made me re-evaluate. Be careful everyone!

No answers
Annette
Annetteasked

Anyone know the solution to sheets balling up in my Miele dryer after 2 +hrs middle still damp? You then have to drape them around the house. MAY AS WELL DONE THAT IN THE FIRST PLACE AND SAVED THE ELECTRICITY!!

1 answer
Bevie
Bevie

It is the worst dryer I have ever had!!.. my sheets ball up so tight!.. I have to constantly go and deball them to get them to dry, so frustrating….. just a rubbish crappy dryer

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  • ACN: 005635398
  • ABN: 96005635398

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