Frequently Asked Questions

Find quick answers to the questions our customers ask most frequently. You may also contact a Diamond & Jewelry Expert with your questions at 866-737-0754 or contact us here.

Can I get a video or advice on a specific diamond?

We want you to be thrilled with your purchase - so we’ll provide you with all the information we can before you buy a diamond: pictures, videos, reports and expert advice. If an image or report of a diamond is not available online, please contact a Diamond Expert at 866-737-0754.

Do you have a Low Price Guarantee?

Brilliance offers the highest quality products at the lowest prices guaranteed. Shop with confidence knowing that if you happen to find an item of identical size and quality at a lower price, we will beat it.

Does Brilliance have a return policy?

Yes. Brilliance offers a risk free, full money back guarantee. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so within 30 days. Please click here to read our full return policy.

How can I find my ring size?

Brilliance provides a printable ring sizer to accurately gauge the ring size of the intended finger. We can also send you a complimentary plastic ring sizer upon request. View our Ring Size Information page for details and the request form. Know your ring size but not sure what the equivalent US ring size is? Check out our Ring Conversion Chart.

How reputable is

Over the past three decades, we have built a reputation as a leading diamond & engagement ring retailer. Additionally, Brilliance is a member of the Jewelers of America (JA). We have thousands of 5-star reviews online from satisfied clients; Please go to Brilliance Reviews to see what others are saying.

If I order a Diamond & Setting, will it come set & complete?

All loose diamonds that are ordered with a ring, earring or pendant setting come set and complete in our signature packaging. There is no “setting fee” when a diamond and setting are ordered together.

What payment plans do you offer?

All purchases are eligible for financing with Affirm. To learn more about Affirm, please visit  Financing with Affirm. We also accept PayPal Credit. Beyond financing with Affirm or PayPal, you can also pay for your purchase with multiple payment types. Once you have placed your order please contact the Orders Team to complete your purchase.

Will I be charged tax or shipping?

Express shipping is always free for every order. Sales tax is calculated based on the shipping address/zip code where your order will be delivered. International orders may be subject to the duties and taxes of the destination country.

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